Return & Refund Policy

Last Updated: 06/23/2026

At Sarviqa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 7 day of receiving your order.

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging, including all tags, accessories, manuals, and promotional items (if applicable).

• Proof of purchase, such as an order confirmation or receipt, must be provided.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return, please contact our customer support team at [EMAIL ADDRESS] with the following information:

• Order number

• Customer name

• Reason for return

• Photos of the product (if applicable)

Our team will review your request and provide return instructions if your return is approved.

3. Return Timeframe

Customers must submit a return request within [X DAYS] of receiving their order.

Once approved, the item must be shipped back within [X DAYS] of receiving return authorization instructions.

Returns submitted outside of the stated timeframe may not be accepted.

4. Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be issued to the original payment method used for the purchase.

• Refunds will be processed within [REFUND PROCESSING TIME] after the returned item has been received and inspected.

• Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

If a refund cannot be processed to the original payment method, we will contact you to discuss alternative options where applicable.

5. Exchange Policy

We offer exchanges for eligible items in the following situations:

• Wrong item received

• Defective product

• Damaged product upon delivery

• Size or variant exchange (if applicable)

To request an exchange, please contact [EMAIL ADDRESS] within [X DAYS] of receiving your order.

All exchanges are subject to product availability. If a replacement item is unavailable, a refund or store credit may be offered.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage, defect, or incorrect item

Once verified, we may offer:

• A replacement product

• A full refund

• Store credit

• Another suitable resolution at our discretion

There will be no additional cost to the customer for approved claims involving damaged, defective, or incorrect items.

7. Non-Returnable Items

For hygiene, safety, customization, or operational reasons, the following items are generally non-returnable and non-refundable unless received damaged or defective:

• Personalized or custom-made products

• Gift cards

• Downloadable digital products

• Perishable goods

• Items marked as "Final Sale" or "Non-Returnable"

• Personal care or hygiene-related products that have been opened or used

• Any product returned in a used, damaged, or altered condition not caused by shipping

Additional product-specific exclusions may be listed on individual product pages.

8. Return Shipping Costs

If the Return Is Due to Customer Preference

If the return is requested for reasons such as:

• Change of mind

• Ordered by mistake

• No longer needed

• Preference-related reasons

The customer will be responsible for return shipping costs unless otherwise stated.

If the Return Is Due to Our Error

If the return is due to:

• Wrong item shipped

• Damaged product

• Defective product

• Missing items caused by our fulfillment process

[STORE NAME] will cover the return shipping costs or provide a prepaid return shipping label where available.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, cancellation may not be possible, and the order will instead be subject to this Return & Refund Policy.

To request a cancellation, contact us as soon as possible at [EMAIL ADDRESS].

10. Refund Exceptions

We reserve the right to deny refunds or returns in cases including but not limited to:

• Abuse of the return policy

• Fraudulent activity

• Returned items that do not meet eligibility requirements

• Returns sent without prior approval where approval is required

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]
Phone: [PHONE NUMBER]

We are committed to providing a fair and transparent resolution process and will do our best to assist you promptly.